Refund policy

Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at office@marcellelifestyle.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at office@marcellelifestyle.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note that some items may not be exchangeable or refundable, make sure to read the items return policy before purchase.

Return Policy 

  • Marcelle Lifestyle shall receive the refunded item within 7 days from its receipt by the customer.
  • Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included.
  • If an item has a brand tag attached, it must be returned with the tag in its original position.
  • Make sure to read the returns policy on items before purchasing since some items cannot be exchanged or refunded
  • Footwear
  • Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for delivery.
  • When trying on footwear, please take care not to mark the soles or damage the shoe box.
  • Intimates
  • Lingerie and swimwear items must be returned with the hygiene seals attached and in unopened and undamaged product packaging, where applicable. 
  • Lingerie and swimwear must only be tried on over your own undergarments. Marcelle will not accept any returns that have been worn or are soiled.
  • Cosmetics
  • Due to the nature of facemasks, we will not be able to accept returns unless the item is damaged or faulty when delivered to you.
  • Beauty and cosmetic products must be returned unopened and unused, with the seals of any packaging still intact. 
  • Jewelry
  • Jewelry must be returned in the same condition it arrived in, including all branded packaging and documents provided with it.
  • Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
  • Once the return has been received and accepted by the Brand, the customers’ refund will be completed via the original payment method, excluding the delivery costs and all related costs which the customer will be responsible for.

Customers are liable for any returns made at their own expense. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return.

Refunds

Once your return has been received by our brand or partner boutique, it can take up to 6 calendar days to process. If your return has been accepted, your refund will be processed to the original method of payment used to place your order, excluding any delivery costs. Where applicable refunds can take up to 14 days to show in your account, depending on your payment provider.